Where do you ship?
We ship worldwide! Unfortunately, import laws prohibit us from shipping games to certain countries. WE DO NOT SHIP TO: Iran, Kazakhstan, Russia, Ukraine, Venezuela, Afghanistan, and Cuba.
Last updated: September 03, 2024 11:13
When do i provide my shipping info and pay for shipping?
After the campaign ends, closer to the shipping date to have the most accurate information.
Last updated: September 03, 2024 11:13
When is my money collected?
Your money will be collected only after the project ends. If the project is cancelled for any reason, you won’t be charged.
Last updated: September 03, 2024 11:13
Can I back multiple rewards?
Kickstarter has a limitation where every backer can choose 1 and only 1 reward per project. However, we have an easy way to get multiple rewards or multiple quantities of the same rewards:
-
If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. If not, click “Back this project” and pick one of the rewards. Every backer can pick one and only one reward level.
-
If you want an additional reward, simply add the cost of that reward to your pledge. Example: If you want additional “Graphic Novel(s)” after pledging to 1 copy, add $41 onto your pledge for every additional book you want.
-
That’s it. No need to do anything else until our funding period ends. In the weeks following, we will send every backer a survey email. In that survey you will tell us which specific items you want to add on to your reward!
Last updated: September 03, 2024 11:13
Can I pay without a Credit Card?
No. During the Kickstarter campaign, we’re only accepting payments through Kickstarter. (So if they only accept credit cards, we must follow those rules)
Last updated: September 03, 2024 11:13
If I live outside the US, will I have to pay duties/VAT to receive my reward?
This depends on your local tax code. Unfortunately, there’s no way on Kickstarter for us to control charging each backer additional duties/VAT at the time the pledge is made, and so these fees (if applicable) may be imposed at the time of receiving the package. Any applicable duties/VAT are the sole responsibility of the backer. If you are unsure whether you will be charged duties/VAT at the time of receiving your reward, please get in touch with your local post office.
Last updated: September 03, 2024 11:13
What shipping method will you use to send my reward?
UPS Ground, FedEx Ground, or USPS for orders within the USA. For international orders your order may come by FedEx, DHL, UPS, and the postal service, whichever makes the most sense for wherever you live.
Last updated: September 03, 2024 11:13
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.